Terms and Conditions
At Dr Zam’s Academy®, we are committed to your child’s success and confident in the effectiveness of our PSLE Masterclass programme. As part of this commitment, we offer a 200% Money-Back Guarantee under the following terms and conditions:
Eligibility Criteria
To be eligible for the 200% Money-Back Guarantee, the following criteria must be met:
- Full Participation:
- Your child must attend all LIVE-online sessions for each subject (Maths, Science, English, and Study Skills). All PSLE subjects are Standard.
- Your child must complete all assignments, including those provided in regular lessons, Termly Boosters, and SuperRevision sessions.
- As scheduled, your child must participate in all mock exams and the Superstudent™ PSLE Camp.
- Consistent Engagement:
- Your child must actively engage in classes, respond to questions, participate in discussions, and submit completed assignments on time.
- Any absences due to valid reasons (e.g., medical emergencies) must be communicated in advance or with a valid explanation, and your child must make up the missed work by reviewing recorded lessons and completing any missed assignments.
- Assessment and Feedback:
- Your child’s progress will be monitored continuously through assessments, mock exams, and regular progress updates. If any areas of concern are identified, parents must consult with our coaches and follow the recommended action plan.
- Parents must attend at least two scheduled parent-coach consultations during the programme to discuss progress and areas for improvement.
- Use of Resources:
- Your child must utilise the Unlimited Lesson Recordings feature to review any missed or challenging topics.
- All study materials provided as part of the PSLE Masterclass must be utilised, and students should attempt all exercises and revision materials provided.
Conditions for Claiming the 200% Money-Back Guarantee
- Performance Expectations:
- To claim the 200% Money-Back Guarantee, your child must demonstrate no measurable improvement in their overall performance despite full participation in the programme. This will be based on the comparison of your child’s initial diagnostic assessment (at the start of the programme) and their final PSLE results.
- Required Proof:
- Parents must provide proof of no improvement by submitting official PSLE results.
- A written request for a refund must be submitted within 30 days of receiving the final PSLE results.
Exclusions and Limitations
- Non-Compliance:
- If your child fails to attend any of the required sessions without a valid reason or does not complete assignments on time, the guarantee becomes void.
- Special Circumstances:
- In cases where external factors (e.g., extended illness, family emergencies) significantly impact your child’s ability to participate in the programme, the 200% money-back guarantee may be evaluated on a case-by-case basis.
- Programme Adjustments:
- If a parent or student chooses to withdraw from the PSLE Masterclass programme early or requests any modifications to the programme (e.g., changing to a reduced schedule or opting out of mock exams or preparation for PSLE standard subjects, but sat for PSLE foundation subjects), the money-back guarantee will no longer apply.
Refund Process
- Request for Refund:
- To initiate a refund request, parents must submit a formal claim via email to academy@drzam.com with the subject line “200% Money-Back Guarantee Claim”. The request must include the student’s name, programme details, PSLE or final assessment results, and a detailed explanation of why the guarantee is being claimed.
- Refund Timeline:
- Upon receiving the request, Dr Zam’s Academy® will review the claim and verify compliance with the terms and conditions. If the claim is approved, the refund will be processed within 60 days of approval.
- The refund amount will be double the amount paid by the parent for the programme and will be transferred via the original payment method (e.g., PayNow, bank transfer).
Disputes and Resolution
In the event of a dispute regarding the 200% Money-Back Guarantee, Dr Zam’s Academy® reserves the right to make the final decision based on our review of the case. Should there be any unresolved issues, parents can contact academy@drzam.com for further discussions.
Changes to the Terms and Conditions
Dr Zam’s Academy® reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be communicated to current programme participants, and the updated terms will be made available on our website.
Contact Information
For any questions or clarifications regarding the 200% Money-Back Guarantee, please contact us at academy@drzam.com.
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