At Dr Zam’s Academy®, we are committed to protecting your privacy and ensuring that your personal information is handled with care and confidentiality. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us through our website, enrol in our PSLE Masterclass, or engage with our services.
1. Information We Collect
We may collect the following personal data from you:
- Personal Information: Name, contact details (email, phone number), address, date of birth, and other relevant details provided during registration.
- Academic Information: Student’s school, grade level, subject preferences, and performance details, as required for enrolment and assessment.
- Payment Information: Billing information such as credit/debit card details or bank transfer information, processed securely through third-party payment gateways.
- Technical Information: IP address, browser type, and usage data through cookies and other tracking technologies to enhance user experience on our website.
2. How We Use Your Information
We use your personal data to:
- Provide and Enhance Our Services: To process registrations, administer the PSLE Masterclass, provide personalised coaching, and send relevant updates.
- Customer Support: To respond to your inquiries and provide support via email, phone, or WhatsApp.
- Payment Processing: To facilitate transactions and manage billing.
- Marketing and Communication: To send newsletters, promotions, or service updates, but only with your consent.
- Analytics: To monitor and improve the user experience on our website and evaluate the effectiveness of our services.
3. Disclosure of Information
We do not sell, rent, or share your personal information with third parties, except:
- Service Providers: Trusted third parties that assist us in delivering our services, such as payment processors, cloud storage, or IT service providers, are bound by confidentiality obligations.
- Legal Obligations: If required by law, regulation, or governmental authority, we may disclose your information to comply with legal proceedings or to protect the rights, property, or safety of Dr Zam’s Academy®, our users, or others.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These include:
- Data Encryption: Sensitive data is encrypted during transmission (e.g., SSL encryption for payments).
- Restricted Access: Access to personal information is limited to authorised personnel only.
- Secure Storage: Personal data is stored on secure servers that meet industry standards for protection.
5. Retention of Personal Data
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you wish to withdraw your consent or request the deletion of your personal data, you may contact us, and we will process your request in accordance with applicable regulations.
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to collect data and enhance the browsing experience. These may include:
- Session Cookies: Used to maintain session data during your visit to the website.
- Analytics Cookies: Used to track user behavior and website performance through third-party analytics services (e.g., Google Analytics).
You can manage cookie preferences through your browser settings, but please note that disabling certain cookies may impact the functionality of the website.
7. Third-Party Links
Our website may contain links to external websites or services. Please note that we are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Your Rights
As a user, you have the right to:
- Access and Correct Your Data: Request access to or correction of your personal information.
- Withdraw Consent: Opt-out of marketing communications or revoke your consent for data processing at any time.
- Delete Your Data: Request the deletion of your personal data, subject to certain legal obligations.
If you wish to exercise any of these rights, please get in touch with us.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant updates, and we encourage you to review this page periodically.
10. Contact Us
Please contact us if you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled.